At Cuff Jewelry NetPro, we are committed to delivering premium, handcrafted jewelry from Ghana to customers across the globe. Whether you’re shopping locally or internationally, we ensure a smooth, secure, and reliable shopping experience. Please review our shipping and return policy below.

1. Domestic Shipping (Within Ghana)

  • All orders are processed within 1–2 business days.
  • Standard delivery takes 2–5 business days, depending on your location.
  • Shipping fees are calculated at checkout based on your delivery address and the weight/size of your jewelry order.

2. International Shipping

Cuff Jewelry NetPro proudly ships worldwide, allowing you to enjoy authentic Ghanaian craftsmanship wherever you are.

  • Shipping Charges: International fees are calculated at checkout, depending on destination, weight, and shipping method.
  • Customs, Duties & Taxes: Orders outside Ghana may be subject to additional customs duties, VAT, or import taxes upon arrival. These charges are not included in product prices or shipping costs and remain the responsibility of the customer.
  • Delivery Times: International shipping timelines vary by country and customs clearance. Estimated delivery dates will be shown at checkout. Please allow extra time during holidays or unforeseen shipping delays.

3. Order Tracking

Once your jewelry order has been dispatched, you will receive an email confirmation with a tracking link, allowing you to monitor your package until it safely reaches your doorstep.

4. Return Policy

We want you to feel confident and delighted with every Cuff Jewelry NetPro purchase. If you are not completely satisfied, you may return eligible items under the following conditions:

  • Items must be returned within 7 days of delivery.
  • Products must be unused, unworn, and in original condition with packaging and tags intact.
  • Custom-made, engraved, or final-sale jewelry pieces are not eligible for return.

How to Return an Item:

  • Email us at support@cuffjewelry.com with your order number and reason for return.
  • Our support team will provide step-by-step return instructions.
  • Return shipping costs are the responsibility of the customer unless the product received was incorrect or damaged.

Refunds:
Once we receive and inspect your returned jewelry, a refund will be issued to your original payment method within 7–10 business days.

5. Need Assistance?

If you have questions about your order, shipping, or returns, our dedicated customer care team is here to help: support@cuffjewelry.com